Privacy policy

Protecting your privacy
This Privacy Policy applies to all personal information collected, held, used and disclosed by Insulation Association of New Zealand ("IAONZ"), including:

  •  via our websites, (www.iaonz.co.nz) and our mobile and web applications;
  •  as part of our membership programme; and
    in connection with services provided by IAONZ, and courses, events and webinars we hold.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

"Account": means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the Web Site;

"Content": means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;

"Cookie": means a small text file placed on your computer by Insulation Association of New Zealand when you visit certain parts of this Web Site. This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site.

"Data": means collectively all information that you submit to the Web Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;

"Insulation Association of New Zealand": means Insulation Association of New Zealand.

"Service": means collectively any online facilities, tools, services or information that Insulation Association of New Zealand makes available through the Web Site either now or in the future;

"System": means any online communications infrastructure that Insulation Association of New Zealand makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

"User" / "Users": means any third party that accesses the Web Site and is not employed by Insulation Association of New Zealand and acting in the course of their employment; and

"Website": means the website that you are currently using (iaonz.co.nz) and any sub-domains of this site (e.g. subdomain.yourbiz.com) unless expressly excluded by their own terms and conditions.

2. Data Collected

The types of information we collect about you will generally fit into the following categories:

1. Information about you or your property which you provide or we otherwise collect in connection with providing goods and services to you (such as our rating tools and results from property assessments; or information you provide in connection with attending our events courses and webinars). This may include:

  • your identification details, including your name, age, date of birth and address;
  • payment information (for services you are required to pay for);
  • data we generate or collect in providing goods and services to you;
  • your queries and other written or verbal communications with us;
  • any other information you provide, or we collect in connection with an assessment of your property; and
  • any other information that we are required by law to collect about you or otherwise reasonably necessary in connection with the supply of our goods and services.


2. Information generated by our and our suppliers' systems in relation to the use of our websites and online tools (see the information on cookies and IP address tracking in section 8 below).

3. Information we collect from third parties, including:

  • information provided to assess your home against standards and requirements;
  • our sponsors and commercial partners;
  • social media platforms and public information service providers such as public registers, where that information has been made publicly available;
  • commercial information service providers such as market researchers, data and/or analytics providers and advertising networks;
  • your authorised representatives;
  • our data partners;
  •  our business partners to improve, optimise and personalise your experience of our products and services; and
  •  any other sources considered appropriate by us in relation to the services we provide.

3. Our Use of Data

We use and disclose the personal information we collect:

  • to provide our goods and services to you;
  • to contact you in response to a query you have made;
  • to provide further information to you about other websites and services we consider may be of interest to you;
  • for marketing, promotional and publicity purposes by us;
  • to improve, optimise and personalise your experience of our products and services;
  • for data analysis and research purposes;
  • to provide analytics to clients and business partners such as on their project performance and overall use of our systems and services;
  • to comply with laws and regulations;
  • for our other legitimate business purposes, including to achieve our vision; and
  •  for any other uses that you authorise.

    For the purposes described above, we may share your personal information with a range of organisations, including our service providers, suppliers, agents, business partners, sub-contractors, assessors and installers, and regulatory bodies or government agencies. For example, we may disclose your personal information to third parties who:
  • provide marketing and digital services;
  • conduct data analysis and data matching services or who we otherwise have data sharing arrangements with;
  • conduct market research, surveys and analysis;
  • host our servers and websites;
  • provide IT services including data processing, storage and back-up;
  • process payments; or
  • are our lawyers, financial advisors and accountants.

4. Voluntary Submission of Information 

You may choose not to provide us with your personal information, but if you do not, we may not be able to provide some or all of our products and services to you.

5. Holding, correction and updating of personal information

Any personal information that you provide to us will be collected and held by us electronically in secure data centres located in New Zealand or overseas, including on servers owned by our cloud services providers.

Under the Privacy Act you have the right to request access to, and correction of, personal information we hold about you. Please contact us if you wish to access or request correction of personal information we hold about you (our contact details are at the end of this policy). 

    6. Protection and security of personal information

    We take responsible steps to protect all personal information we collect or hold from misuse and loss, and from unauthorised access, modification and disclosure. 

    7. Other sites

    Our websites and applications contain links to third party websites, for your convenience and information. When you access a third-party website, please understand that we are not responsible for the privacy practices of that website. We suggest that you review the privacy policies of each site you visit. 

    8. Cookies and IP address tracking

    We may use a cookie file containing information that can identify the computer you are working from. You can choose to refuse cookies by turning them off in your browser and/or deleting them from your hard drive.

    You will not be able to maintain a logged in session if cookies are not used.

    Our websites may also detect and use your IP address or domain name for internal traffic monitoring and capacity purposes or to otherwise administer the websites. No personal information is obtained, rather the patterns of usage of visitors to the website may be tracked for the purposes of providing improved service and content based on aggregate or statistical review of user site traffic patterns.

      9. Changes to this Policy

      We reserve the right to change this Privacy Policy at any time. If we do so, we will post any updated Privacy Policy on our website at www.iaonz.co.nz. 

      11. Contacting Us

      If you have questions or complaints about this Privacy Policy or our handling of your personal information, you should contact us using any of the following methods:
      IAONZ details
      P.O. Box 45- 098
      Lower Hutt 5042
      Wellington
      Email: membership@iaonz.co.nz

      You can find out more about your rights under the Privacy Act 1993, and complain to the Office of the Privacy Commissioner, at www.privacy.org.nz.

      This Privacy Policy was last updated on 23 January 2026